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Privacy Policy, GDPR/DPA, Terms And Conditions
Complaints Procedure 


Cheshire Law Associates UK Ltd firmly respect the privacy and rights of all individuals and businesses we deal with.


This privacy notice documents how we collect and process personal information from visitors to our website and individuals and businesses we deal with when operating and providing services.


This notice should be read in conjunction with our website and we will naturally update this notice from time to time. You are therefore encouraged to review the notice whenever you visit our website and/or before providing us with personal data, to ensure you have access to the most up to date information at that time.


For the purposes of the Data Protection Act 2018 (DPA) and General Data Protection Regulations (GDPR) the Data Controller in respect of any personal data controlled by CHESHIRE LAW ASSOCIATES (UK) LTD.


This link will enable you to access the SRA Code of Conduct by which the firm and its employees have to abide.


Our contact information:


Telephone: 0330 330 5813



First things first, what is personal data and what information do we collect?


For the purposes of this policy, personal data is effectively information about individuals which, alone, or in conjunction with other information held by us, is capable of identifying them.


The DPA and GDPR regulate our use of your personal data.


In dealing with clients, other legal professionals and other parties in the course of our business, we most commonly obtain personal data consisting of names, physical and electronic addresses and telephone numbers.


How do we collect personal data?


We may obtain personal data from you when you visit our offices, contact us by telephone, email, via our website or any other form of communication. This includes personal data you provide to us when:


Contacting us with a question or enquiry.


Dealing with us in order to receive advice or services for you, your business or a third party.

Contacting us either directly or indirectly (via a third party authorised to act on your behalf) regarding employment opportunities or vacancies.

Registering for newsletters or legal updates.

Attending events or providing a member of our team with business cards or contact details.

Contacting us in the unlikely event of a complaint.

Any other purpose related to the provision of services, advice or employment.


We can use any personal data we obtain for a number of purposes, as set out below. However, we will not purposefully retain personal data for longer than is necessary for the purpose(s) for which it was intended.


How do we use Personal Data?


  • To provide you, your organisation and/or our clients with information or services and to improve and tailor the way we provide services. We will keep such data until such time as you tell us to remove your data from our records for these purposes or until we have reason to believe that you may no longer have any interest or need for this information or our services.

  • To perform a contract and/or service about whom we hold data for as long as is necessary to complete the contract and/or service and then; for as long as is required for legal & compliance purposes.

  • To protect & pursue CLA Solicitors legitimate interests, those of our clients, courts or others as appropriate after taking into account the legitimate interests of the person on whom data is held.

  • To comply with legal and regulatory requirements.

  • To promote the services we provide & obtain new business until such time as we receive a request to remove data for these purposes or until such time as we deem there is no ongoing interest or merit in doing so.

  • To facilitate the payment and reconciliation of invoices for accounting purposes.

  • To offer opportunities to attend events and provide legal updates.

  • To promote access to justice.

  • To facilitate recruitment processes.


In any other way, we consider necessary & appropriate in order to conduct our business as a legal services provider including fulfilling our professional, regulatory & legal obligations to our clients, the courts and/or others with a legitimate interest. We will keep such data for as long as we need to in order to achieve this but for no longer than is necessary.

Your privacy is of paramount importance and with strict exceptions, including satisfying any overriding legal or regulatory requirements, your personal data will not be provided to any third party without your consent.


We will not release your personal information to any outside business or individual for mailing or marketing purposes.


Rights relating to personal data


You have various rights relating to the personal data we process including:


  • To prevent us using data for direct marketing purposes

  • To have inaccurate data corrected and/or deleted

  • To be informed & access a copy of the information held

  • To object to automated decision making and profiling processes

  • To transfer personal data


If you would like a copy of some or all of your personal information, please email or write to us at the above address. We will respond to a request within one month of receipt but reserve the right to extend this time frame by a further two months in complex or exceptional cases. Equally, whilst we will not generally charge for providing information, we reserve the right to charge a reasonable fee for the provision of information in exceptional circumstances, as appropriate.


Please contact us at our postal address or by email marked for the attention of the Compliance Officer Mr Paul Ford if you have any concerns, requests or questions relating to personal data. Email:


Privacy information relating specifically to our website


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report on aggregate visitor information.


Our website uses a variety of cookies, which are listed in the table below. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a better experience when you browse our website, and also allows us to improve our site. The cookies we use are "analytical"; cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Our cookies are not used to collect personally identifiable information about you.


We list below the cookies we use on our website and provide a brief explanation of what those cookies do.


Most web browsers allow some control of most cookies through the browser settings. For more information on this, and more information about cookies in general, you may wish to visit For information about how to delete cookies from your mobile phone, you will need to refer to your handset manual. The cookies we use are as follows:


Google Analytics:

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited. More details can be found in the Google Privacy Policy


Google Analytics' available opt-outs


Google Remarketing

We use cookies for remarketing purposes and to analyse the demographics of visitors to our site. These cookies are created by Google for the purpose of showing advertisements to users who have previously visited our site as they browse other websites on the Internet. More information on Google Remarketing can be found here.


Google Ads Opt-Out


Privacy and Security


Personal information collected on our website is confidential and will be dealt with in accordance with this Privacy Statement and our Terms and Conditions of Use of this site. If you follow a link to another website this privacy statement does not apply. We advise you to check the privacy policy of the relevant website.


We are unable to guarantee that any email sent from you to us will be received by us or that its contents are or will remain secure during or following transmission. Likewise, we cannot guarantee that emails sent by us to you are secure. If you have any concerns about the security of email transmissions to or from us, you may wish to telephone or write to us instead.


Third Party Content


Our website may contain links to external websites or comments that are created by third parties that are not under our control. As such we make no warranties or representations whatsoever about any third party content which you may access via our website.


External websites and user comments are in no way approved, endorsed or verified by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, or statements or for the quality of any products or services referenced in user comments or available on external websites. If you choose to access third party content that is not created by us, you do so at your own risk. In addition, you acknowledge that accessing any such third party content may be subject to your acceptance of additional terms and conditions of the creator.




CHESHIRE LAW ASSOCIATES (UK) LTD are committed to ensuring that disability should not be a barrier to seeking quality legal advice. This website is intended to be as accessible as possible with the Equality Act 2010 and W3C Web Accessibility Initiative kept in mind during its design and subsequent updates.


If you have any difficulty using our website please contact us via or Telephone: 0330 330 5813 and we will assist in ensuring information is made fully accessible to you.



We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please see below our complaints policy.

Making a complaint will not affect how we handle your case.

Complaints Policy


  1. Initially we refer you to the terms of business and client care letter you received at the outset of the case. If you are dissatisfied please liaise with the person dealing with your case.

  2. Complaints can be made by telephone, letter or email. Email: with response coming from either Mr Ford or Mr Salmon.

  3. Acknowledgement of your complaint will be made within 7 days.

  4. A response will be provided 21 days thereafter.

  5. Should the matter be complex further time will be required and you will be advised of the time frame but generally no longer than 8 weeks from acknowledgement of complaint to response / conclusion.


What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint


  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details


Call: 0300 555 0333 between 9.00 to 17.00.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ


What to do if you are unhappy with our behaviour


The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation 

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